Once the claim has been documented, estimated, and presented to the insurance company, we negotiate with them to reach a fair and equitable settlement. Often, if we were involved from the beginning, go very smoothly. This is due to our constant communication with the insurance company. We pride ourselves on our strong relationships we develop with insurance adjusters. We make their lives easier by doing our job well. Unfortunately, due to the nature of the business, we do not always see eye to eye with the insurnace companies. When this occurs, our experience is key. We know how to manage the escalation process, the first step of which is requesting the insurance company's arbitration process, referred to as Appraisal. This process involves neutral parties assessing the claim. We handle this process for you and work with you until your claim is completed. Occasionally, the only recourse is the legal system. We would refer you to an attorney, if needed, and work with them throughout the process.